This page contains information regarding refund policy. If you are not satisfied or in any minor doubt, you may review it for 100% satisfaction.


Before renting in your project we offer a wide range of product portfolio that you can see the quality of our work and work with us. If you have any questions or reservations, please contact us at our service. thank you!

  • Web Design

After payment or deposit for web design, it will not be returned. If the project is cancelled or delayed, all paid money will be retained. If you’re not satisfied, you can cancel within the first 10 days to have your money return back.

  • SEO Service

SEO is done on keywords to bring traffic. It takes 3-6 months to get results. We ensure you to provide top-notch services. Refund is SEO is applicable only if the company fails to provide you monthly work report.

Please note:

FIWD (Pvt) LTD. will take no responsibility for any delay of data being provided by the client side. The client needs to cooperate with the company to get valuable services. In case if a client delays/not respond, then the order will be automatically cancelled and payment will become void after 60 days from the date of order placement.

  • Return Fee

If we receive a payment dispute from the bank or credit company, your services and/or orders will be suspended. Reimbursement fee (for repayment of the fee paid by the credit card company) and the outstanding amount shall be paid in order to get the full amount of service, the documents to be transferred or other subsequent work to be finished.

Please contact us if you have any billing issues. This is a fraud requiring a return and dispute in order to receive our valid fee. It is an improper or illegal mean of obtaining a return. Hence, read our refund policy carefully and make sure that you understand it completely.

  • Domain and Website Hosting-Non-Refundable

Payments for domain and web hosting cannot be refunded. The hosting account is created at the time of the order and is allocated based on the plan purchased by the specific server resources. Moreover, if the user does not use the account, the service commission will still be charged.

This does not apply to accounts that have been removed for violation of our acceptable use policy and service agreement.

Domain name fees cannot be returned, although the domain name can be transferred. In order to obtain the EPP code/any authorization code/s at any time of the year, the client will pay half of the total charges for domain and hosting as a transfer/redemption fee.

In case, you do not renew your shared hosting package, we keep your backup for a maximum of 7 days from its expiry date. After this time period, the account gets terminated. It means we will not keep/save your backup/files anymore on the server. So, we suggest you renew hosting within 7 days of expiry else keep a copy of your data to avoid any inconvenience. First Idea Web Development Private Limited takes no liability for any data loss after 7 days of expiry.

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